Do we work on the dropshipping system?
No, we don’t work.
Do we have wholesale?
Yes, for wholesale purchases, write to firstname.lastname@example.org
How to care for products?
We periodically publish information on the care of silver products, their storage and cleaning on the website in the “Blog” section, as well as on our page in Facebook - @silver4me.ua
Do we accept custom orders?
Custom order is possible. The total cost will be significantly higher than the cost of the products presented on the site. On average, the cost of, for example, a silver ring, made to order, will be $ 150. Term of completion, taking into account the verification of the finished product by the assay chamber: 1.5 - 2 months. The high price and time are due to the implementation of all stages of jewelry production on an individual order.
Do we accept orders for the manufacture of products from other materials, such as gold?
Is there a gift box?
Yes, items are shipped in a free gift box. The exception is small pendants, beads, cords, chaines. They are sent with an original postcard-envelope. But at your request we will pick up a gift box even if it is not attached to the product.
Will the goods be damaged during shipment?
We additionally wrap the order with bubble wrap. This protects the purchase from possible damage during shipment.
What are the product warranties?
We sell our own products and are responsible for the quality of jewelry by our reputation. All products are tested before sale at the East State Treasury Control Enterprise of the Ministry of Finance of Ukraine with a corresponding mark (925) on each product.
In the case of the purchase of defective goods (which is unlikely), we will either return the money of your choice or replace the goods with a similar one within 14 days from the date of purchase.
Does the product have seller information?
The products have the manufacturer’s name, the hallmark of the state enterprise assay control (925). A tag is attached to the product with the name of the manufacturer, the article number and the main characteristics of the product - weight, type of stones (if any). With the product, the buyer is sent an author's postcard-envelope with the addresses of the site and company pages on social networks.
Do you trade offline, where to find our store to see the product "live"?
We doesn`t have own outlets; retail sales are organized through the site silver4me.com
In addition, we sell in the prom.ua - store is called alexandria.in.ua - we are a certified seller that received the prestigious status of “Reliable seller” and the corresponding labels that are in the header of the site footer.
How to return the goods if the size doesn’t fit (style, color)?
If you transferred money to us in advance and changed your mind about purchasing the goods, write a form by hand, indicate your payment details, photograph the application and send it to the number indicated on our website. We will refund the full amount and cancel the delivery.
If for some reason you do not want to pick up the goods at the post office, call us and let us know about your decision. Delivery upon return is at the buyer's expense. After receiving the goods, we will refund your money.
If the goods you received, returning it will be problematic. Article 9 of the Law of Ukraine “On Protection of Consumer Rights” stipulates the consumer’s right to exchange goods of appropriate quality for similar ones if the purchased goods did not fit in shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose. The Cabinet of Ministers of Ukraine approved a list of goods of good quality that are not subject to exchange or return (Resolution of the Cabinet of Ministers of March 19, 1994 No. 172). Such products include, but are not limited to: “Jewelry made of precious metals, precious stones, organogenic precious stones, and semiprecious stones”.